Orders & Reservations

From dinner orders to dinner plans, Penny handles the call.

Penny answers with your restaurant’s knowledge, takes complete orders, captures reservation requests, and brings in your team when needed.

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9:41●●● ▰

Penny · live call

JJamie02:18

Hi! I’d like to place a takeout order and check whether you have a table for Saturday.

Absolutely. I’ll take your order and gather the reservation details.

Your restaurant, in every answer

Trained on your restaurant. Ready for your guests.

We configure Penny with your menu, current specials, hours, policies, and the details that make your restaurant yours. Guests get useful answers that sound like your business, even in the middle of a rush.

Your menuItems, modifiers, and approved answers

Today’s specialsCurrent offers and availability

Your hoursRegular hours, holidays, and closures

Who you areYour hospitality, policies, and guest experience

What’s the special tonight, and do you have a dairy-free option?

Tonight’s special is the grilled salmon. I can share the approved ingredients and check with the team about your dietary needs before you order.

Take the order right.

Penny captures items, modifiers, notes, and timing, then routes the details through the workflow configured for your restaurant.

“A Margherita pizza with extra basil, no onion, and a Caesar salad for pickup in 30 minutes.”

Order captured

1 × Margherita pizza$16.00

Extra basil · no onion

1 × Caesar salad$12.50

Pickup timeAbout 30 minutes

Guest notesExtra dressing on the side

Make room for the next guest.

Penny gathers the party size, preferred time, and guest requests, then follows your reservation handoff process.

“Could I get a table for four this Saturday around seven?”

Reservation request

Party size4 guests

Preferred timeSaturday, 7:00 PM

Guest noteQuieter table if possible

Awaiting confirmation. Penny shares the request and only confirms a booking after your team or connected platform does.

Fits the reservation tools you use.

We shape Penny’s reservation handoff around your existing booking workflow.

Configured for each restaurant during onboarding, where platform access supports it.

Human handoff, with context

A person is always in the plan.

When a guest asks for someone at the restaurant or Penny reaches a question she can’t handle, she can transfer the call to available staff. The team receives a concise summary of what was discussed, so the guest doesn’t have to start over.

Penny · live call

Could I speak with someone about a large party?

Of course. I’ll pass along what we’ve discussed.

Transferring to your team…

Handoff summary

Guest: Party of 10
When: Saturday evening
Request: Asked about private seating
Context: Interested in group menu options

Give every guest a helpful answer,
even during the rush. Talk to us