Relevant suggestions.
Pair burgers with fries, entrées with drinks, family meals with desserts, or any combinations your restaurant wants Penny to recommend.
Penny Upsell Engine
Every phone order can earn a little more.
Penny doesn’t just take the order. She can naturally recommend the sides, drinks, desserts, upgrades, and add-ons you approve—helping grow ticket value while your team stays focused on the restaurant.
Phone order$32.00
2 × Cheeseburgers$24
1 × Fries$4
1 × Soda$4
“Would you like to add a milkshake or dessert with that?”
Add the shake
+ Chocolate shake$9
New total$41.00
+$9from one helpful suggestion
Helpful, not pushy
Upselling that feels like good service.
Penny listens to what the guest is ordering and uses the rules you approve to make a relevant suggestion at the right point in the conversation. The goal is simple: help the guest complete the meal while giving your restaurant another opportunity to increase revenue.
You control the strategy.
You decide what Penny can suggest, when she should suggest it, and when she should simply finish the order without adding friction.
More revenue, automatically.
The recommendation happens while Penny is already handling the call—without adding another task for the host stand or front-of-house team.
Penny Impact Report
See what Penny contributed every month.
Reporting can show the measurable financial impact of Penny—not just that calls were answered. Track accepted upsells, revenue attributed to those add-ons, phone orders handled, and an estimate of the staff time Penny saved based on your configured operating assumptions.
That gives owners a simple monthly view of both sides of the equation: revenue Penny helped add and operational time Penny helped save.
September impactIllustrative
Accepted upsell revenue+$1,840Revenue tied to add-ons accepted during Penny-handled orders.
Phone orders handled426Orders Penny completed during the month.
Estimated staff phone time saved31 hrsEstimated from call volume and configured assumptions.
Estimated operational value saved$620Illustrative estimate based on the restaurant’s chosen labor-value inputs.
The value of one more yes
Small add-ons can compound across the month.
Not every guest will say yes—and Penny should never force it. But when a relevant suggestion is accepted, that incremental revenue is visible and attributable, helping you understand which offers are actually working.
Original phone order$32Guest has completed the main order.
→
After accepted Penny upsell$41One approved add-on increases ticket value.
Illustrative example only. Actual acceptance rates, revenue impact, time savings, and financial results vary by restaurant, menu, call volume, pricing, staffing, and configuration.
Built into the call
No extra screen. No extra employee step.
Penny can make the suggestion, capture the guest’s answer, update the order, confirm the new total, and—where your integration supports it—send the completed order into the restaurant workflow.
Penny takes the call.
The guest orders naturally over the phone, just like they would with a team member.
Penny makes the offer.
A relevant approved add-on is suggested conversationally when it makes sense.
The impact gets tracked.
Accepted add-ons can be included in reporting so owners can see the incremental revenue Penny helped generate.
More than an answering service